Q & A 2017-10-04T13:28:14+00:00

Questions & Answers

Do you accept returns? 2017-09-13T13:24:17+00:00

All sales are final unless it is a manufacturer defect.  Manufacturer defects must be reported to us within 30 days of receipt date and shipping is the responsibility of the consumer.  All defect returns must be authorized by Sisterhood Paper Crafts before returning.

*** The following items cannot be returned

  • All Clearance items
  • Idea Books/Magazines
  • Markers & Pens
  • Special Orders
  • Specialty Paper
Do you keep back orders? 2017-09-13T13:17:59+00:00

When authorized back orders arrive at Sisterhood Paper Crafts you will be notified via email.   At that time you may add to your order to take advantage of our free freight option as per shipping procedures.

Please note that you will have 48 hours to respond to our email to inform us about purchasing additional merchandise to add to your back orders, otherwise we will proceed to bill and ship your back order as per shipping procedures.

Can orders be picked up in store? 2017-09-13T13:22:32+00:00

Yes They Can!

Please allow 24 Hours for Sisterhood to get your order ready.  If your order is being picked up the shipping charges on the website will be adjusted when the order is processed at the store and the correct amount will be charged to your credit card.

Your credit card will only be billed once we have your order ready, an email will be sent to you when your order is ready for pick up.  If your order is not picked up within 72 hrs of notification your order will be shipped and freight will be charged to your credit card as per shipping policy.

Do you offer free shipping? 2017-09-13T13:21:38+00:00

Orders $100.00 and up (before tax) = FREE SHIPPING

 

*** Please note heavy items such as die cutting machines Sisterhood Paper Crafts will split shipping costs 50/50.  Before shipping we will email you a freight quote and will hold your order for a maximum of 48 hours awaiting your response.  If you fail to respond within 48 hours of our freight quote we will proceed to ship with split cost as above noted.
What are your Shipping Policies? 2017-09-13T13:21:13+00:00

Sisterhood Paper Crafts ships via Canada Post Expedited Service.  We do our best to ship out in stock orders next business day (Monday – Friday).  No shipments are processed Saturday, Sunday and Stat Holidays.

 

Orders $0.00 – $50.00 (before tax) = $5.95

Orders $50.01 – $99.99 (before tax) = $9.95 flat rate shipping

Orders $100.00 and up (before tax) = FREE SHIPPING

 

*** Please note heavy items such as die cutting machines Sisterhood Paper Crafts will split shipping costs 50/50.  Before shipping we will email you a freight quote and will hold your order for a maximum of 48 hours awaiting your response.  If you fail to respond within 48 hours of our freight quote we will proceed to ship with split cost as above noted.
Sisterhood Paper Crafts does their best to maintain stock levels on our website.   If for some reason an item becomes backordered we will email you the issue and you can decide to place item on back order with us or to cancel item.  Your credit card will only be billed for in-stock ready to ship items not for authorized backorders.
 We currently only ship throughout Canada.  US shipping will come soon we will notify once available.
Is my purchase and personal information secure? 2017-09-13T13:03:52+00:00

We at Sisterhood Paper Crafts respect our valued customer’s privacy.  We take every precaution to ensure your information is kept 100% confidential and safe.  All orders placed no matter how the payment is made, is processed through a SECURE site and is personally managed by the owners only.

What are your payment methods? 2017-10-11T08:24:36+00:00

For your convenience, you can check out online via Paypal.

You may also pick up your order in store and pay with debit, credit or cash.

E-Transfers are also accepted upon request.

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Free Shipping on orders over $100. Use Promo Code SHIPFREE at checkout. Some products may be restricted. Dismiss

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